We want every order to work as promised. Please read how replacements and refunds work at AccsMedia.
Before your first login
If a delivered account does not work before your first login — for example, the login details are wrong or the account is already locked when you receive it — contact support with your order number. We will first offer a working replacement account. If no replacement is available, we will refund the amount to your store balance.
After your first login
After a successful first login, the account is considered delivered and accepted, and no replacement or refund is offered. From that point, keeping the account safe, including changing the password and recovery options, is the buyer’s responsibility.
How to ask for help
Message us on the live chat on this website with your order number and a short description of the problem, and do not log in to the account until our team replies.